Post-Demand Follow-Up: Professional Templates & Timelines That Keep Cases Moving
Sending the demand is step one. The right follow-up cadence prevents stalls, locks in deadlines, and signals you’re organized and serious. Use these templates as starting points and adapt to your venue and firm policy.
Suggested Timeline
- Day 0: Send demand with clear response deadline (usually 20–30 days).
- Day 7: Confirm receipt and adjuster assignment.
- Day 14–21: Address any records questions; reiterate deadline.
- Day 30: Deadline check-in; request status or schedule call.
Template 1 — Receipt Confirmation (Day 7)
Subject: Demand for [Client Last], Claim #[Number] — Receipt Confirmation
Hello [Adjuster Name],
Following up to confirm receipt of our demand for [Client Full Name], sent on [Date].
Please confirm assignment and whether you need anything additional at this stage.
Thank you,
[Attorney Name], [Firm]Template 2 — Clarification/Records (Day 14–21)
Subject: Demand for [Client Last], Claim #[Number] — Records & Clarifications
Hello [Adjuster Name],
Attached are the [itemized bill / imaging report / wage verification] you requested.
The chronology addresses [gap/issue] on pages [X–Y]. Please let us know if anything
else would assist your review ahead of the [Date] response deadline.
Best,
[Attorney Name]Template 3 — Deadline Reminder (Day 30)
Subject: Demand for [Client Last], Claim #[Number] — Response Due [Date]
Hello [Adjuster Name],
This is a courtesy reminder that our demand response is due on [Date].
We’re available [two time windows] to discuss evaluation and next steps.
Regards,
[Attorney Name]After the First Offer
- Respond with a short, numbered rebuttal tied to records and the chronology.
- Avoid re-arguing everything; focus on 2–4 high-leverage facts and valuation anchors.
- Document every concession you make to preserve momentum.
Disclaimer: Educational content only. Adapt timelines and templates to your jurisdiction, carrier guidelines, and firm policies. This is not legal advice.
